Privacy Policy
Last updated: March 22, 2026
Who We Are
Reputation Beam is an online reputation management platform. Our website address is https://reputationbeam.com.
What Personal Data We Collect and Why
Account Information
When you create an account, we collect your name, email address, and business information. This data is used to provide and personalize the Service, communicate with you, and manage your subscription.
Customer Contact Data
When you use the Service to send review requests, you provide customer contact information such as names, email addresses, and phone numbers. This data is used solely to deliver review requests on your behalf and is not shared with third parties for marketing purposes.
Review and Feedback Data
We collect ratings and feedback submitted by your customers through the Service. This data is used to provide you with insights and route feedback according to your campaign settings.
Usage Data
We automatically collect information about how you interact with the Service, including pages visited, features used, and actions taken. This helps us improve the Service and troubleshoot issues.
Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser. Essential cookies are required for the Service to function properly.
How We Use Your Data
- To provide, maintain, and improve the Service
- To process transactions and manage your subscription
- To send review requests and follow-up messages on your behalf
- To send you service-related communications (e.g., account notifications, security alerts)
- To comply with legal obligations
Third-Party Services
We use the following third-party services to operate:
- Supabase — authentication and database hosting
- Stripe — payment processing
- Twilio — SMS delivery
- Resend — email delivery
- Google Business Profile API — review aggregation
- Yelp Fusion API — review aggregation
Each of these services has their own privacy policies governing how they handle your data.
Data Retention
We retain your account data for as long as your account is active or as needed to provide the Service. Customer contact data submitted through campaigns is retained according to your campaign settings. You can request deletion of your data at any time.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, row-level security policies, and regular security reviews. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Export your data in a portable format
- Opt out of non-essential communications
SMS and Email Communications
Review requests and reminders are sent on behalf of businesses using the Service. Recipients can opt out of SMS messages by replying STOP at any time. Email communications include an unsubscribe link in compliance with CAN-SPAM requirements.
Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at support@reputationbeam.com.