Browse the blog by topic
Each topic gathers its guides in a reading order, starting with the main one. Pick the one that matches what you are working on.
Getting more reviews
When and how to ask customers for reviews, with text and email templates.
Start with: How to ask customers for reviews, with templates
1 guide · about 27 min of reading
Responding to reviews
Replies to good, bad and suspicious reviews that future customers will read.
Start with: How to respond to negative reviews, with examples
2 guides · about 47 min of reading
Google Business Profile
How reviews work on Google, and how to keep your profile in good standing.
Start with: How to get more Google reviews without breaking the rules
1 guide · about 18 min of reading
Rules and compliance
Texting consent, review policies and the rules on incentives and fake reviews.
Start with: Texting customers for reviews: consent, opt-outs and timing
1 guide · about 24 min of reading